Product Terms and Conditions
Product Terms & Conditions: Our products meet the manufacturer's warranty standards when they are delivered. It is the obligation of the customer to meticulously inspect all products at the time of delivery. It is the responsibility of the customer to inform Scarlett James Home Decor Inc. immediately, within 24 hours by email at info@scarlettjameshomedecor.com if a product comes with damage.
RETURNS & EXCHANGES:
If item is made to order it is not returnable and will state so on the product description. Other items may incur a 25% restocking fee.
For more information, please contact us by email at info@scarlettjameshomedecor.com.
RETURN ELIGIBILITY
Products must be in new condition and in the original packaging to be eligible for a refund (do not assemble or modify the product in any way). The products that cannot be returned are:
- Clearance Items
- Special Items
- "Non-Returnable" items (if applicable)
ORDER CANCELLATION
Orders placed with Scarlett James Home Decor Inc. are submitted to the manufacturer on your behalf. At this point, Scarlett James Home Decor Inc. is financially obligated to purchase the items from the manufacturer. Thus, we are only able to accept order cancellations within 24 hours from the time the order was placed.
All orders are attempted be processed by Scarlett James Home Decor Inc. within 72 hours of receipt of payment for items that are in stock.
Many of our curated upholstered pieces, artwork, rugs, and mirrors are made-to-order. Because these custom pieces are not warehoused, lead times can range. Email info@scarlettjameshomedecor.com for questions regarding your orders status, or to inquire on-lead times for a specific item.
Item specific shipping timelines are noted on the product page at end of the description. Any back order/preorder timelines will also be noted on the product page. Please note that the shipping timelines will need to be added to the back order/preorder timeline.